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Terms and conditions

1. Making a purchase
Select the desired goods from the offer. Clicking on the goods will place them in your shopping basket. Specify the number of units that you want to order. In the next step, fill in the form depending on whether you are making a purchase without registration or have already created a customer account. Finally, select the mode of transport and confirm the order.
The price of the order stated in the order form is an estimate for reference only. The final price will be specified according to the exact weight of the goods at the time of packing and sent electronically along with the final invoice for the goods.

2. Ordering the goods
All orders made through the order form are deemed binding. Orders received through the online store by 8 p.m. will processed by the next operating day.
In the event the goods are out of stock, EMAMASO immediately contacts the customer via phone or email to offer an alternative choice. Availability of the goods at ereznictvi.cz depends on the current stock levels.
A sales agreement is concluded upon our confirmation of the order sent by email. If an online payment for he ordered goods is made, a sales agreement is concluded upon payment for the goods.

3. Price of the goods
Prices of the goods are always stated including VAT and are valid at the time when the order is placed. The final price will be specified shortly after we receive your order. The final price may vary from the order price by up to 15 %.
The price of the goods does not include carriage. The cost of carriage depends on the selected mode of delivery.
The goods are packed by kilograms or pieces; therefore the prices of the goods are always stated per 1 kg or piece including VAT. The final price always represents the actual weight delivered.
When ordering online, it is not possible to use your Ambiente gift voucher to pay for the goods ordered, not to credit payment to your Ambiente Card as part of the Programme for Friends of Good Food.

4. Payment and Delivery
You have the possibility to specify the desired delivery time when confirming the order.
The ordered goods may be picked up in person at the butcher’s shop Naše maso in the passage (Dlouhá 39, Praha 1) during opening hours.
It is also possible to have the goods delivered by a Prague courier service to the specified address. A courier service delivers on business days between 12–5 p.m. and 5–8 p.m., however, other time of delivery can be agreed as well.
The cost of carriage is fixed and depends on the selected mode of delivery and destination specified in the order form.

You can pay for the goods in cash or by credit card when you come pick the goods up in the shop, or by credit card online via the GoPay payment gateway. If goods are delivered by a courier service, it is possible to pay by credit card only.
To pay for the ordered goods online by credit card, follow the sequence of steps to complete the payment process. As soon as you pay for the goods via the GoPay payment gateway, we will withhold 15 % of the amount billed, as the actual weight of each piece of meat is different. The price difference will be returned to your specified bank account as soon as we get the order ready for dispatching.

5. Order cancellation
We get orders ready for delivery always on the day of delivery in the morning. We give you the possibility to cancel your order without giving any reason by 8 p.m. on the day preceding the delivery day.
If you wish to cancel your order, write us to ereznictvi@ambi.cz, and we will take care of the rest.

6. Returns policy
Goods may be returned pursuant to applicable legislation. If you have a complaint, please contact us immediately via phone or email and specify the problem. If a problem is found upon takeover, you have the right to refuse to accept the goods. We deal with complaints immediately by replacing the defective goods with new ones.

7. Warranty terms and conditions
All our goods are covered by warranty until the use-by date indicated on the packaging, provided that storage requirements have been complied with.
Proper storage temperature is between +1 and +4 °C. All information is provided on the label on each piece of goods.

8. Personal data protection
Handling of personal data of the purchaser is governed by Act no. 101/2000 Coll., on Protection of Personal Data. By submitting an electronic order form, the purchaser consents to the processing, collection and storage of the personal data provided to us for the purpose of buying and selling goods. We specifically use personal data for processing orders.

9. Final provisions
By submitting an electronic order form, the purchaser accepts the Terms & Conditions without reservation, including the returns policy, as valid on the day when the order was placed, as well as the price of the ordered goods valid on the same day, including carriage or packaging costs.

10. About us
Ereznictvi.cz online store operator:
EMAMASO, s.r.o.
Maiselova 38/15
110 00 Praha 1
Tax ID CZ0195101
Email: ereznictvi@ambi.cz
Tel. +420 222 311 378
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, insert 212322.